Privacy Policy
Last updated: 02/04/2025
At Ketospan, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website and services.
1. Who We Are
Ketospan is a digital health platform offering personalized metabolic health programs, coaching, and biomarker tracking tools. Our website is located at www.ketospan.com and is owned and operated by Ketospan Ltd.
2. What Personal Data We Collect
We may collect the following types of personal data:
• Identity Data: First name and last name
• Contact Information: Email address, phone number
• Technical Data: IP address, browser type, device identifiers, cookies, and analytics
• Marketing Preferences: Your communication and subscription preferences
3. How We Use Your Data
We use your personal data for the following purposes:
• To provide and personalize our services
• To process applications and onboard users into programs
• To communicate with you via email or other channels
• To improve our website, products, and user experience
• To comply with legal or regulatory obligations
4. Legal Basis for Processing (GDPR Compliance)
We rely on the following lawful bases for processing your personal data:
• Consent (e.g., when you subscribe to emails)
• Contractual necessity (e.g., to deliver our services)
• Legitimate interest (e.g., analytics, platform improvement)
• Legal obligation (when required by applicable law)
5. Data Sharing and Disclosure
We may share your data with trusted third parties, including:
• Coaching or medical professionals involved in your program
• Cloud storage, email, and analytics service providers
• Third-party labs or device manufacturers (with consent)
• Legal or regulatory bodies when required
We do not sell your personal data.
6. Data Security
We take appropriate security measures to prevent unauthorized access, disclosure, modification, or loss of your data. All access to sensitive data is restricted to authorized personnel only.
7. Data Retention
We only retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You can request deletion of your data at any time.
8. International Transfers
If your data is transferred outside the EU/EEA, we ensure appropriate safeguards are in place, such as:
• European Commission adequacy decisions
• Standard Contractual Clauses (SCCs)
9. Your Rights Under GDPR
You have the right to:
• Access your personal data
• Correct inaccurate information
• Request deletion (“right to be forgotten”)
• Restrict or object to processing
• Withdraw consent at any time
• File a complaint with your local data protection authority
To exercise these rights, contact us at: info@ketospan.com
10. Cookies & Tracking Technologies
We use cookies and similar tools to improve your experience. This includes:
• Site functionality
• Visitor analytics
• Marketing and retargeting
You can manage cookie settings in your browser.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in law or our services. The latest version will always be available at https://www.ketospan.com/privacy-policy.
12. Contact Us
If you have any questions or concerns about your data or this Privacy Policy, don't hesitate to get in touch with us at:
Email: info@ketospan.com
Website: https://www.ketospan.com/